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Frequently Asked Questions
Clear answers to help you understand our products, our process, and how MINE works as a complete ritual.
About MINE
Learn more about our philosophy, formulation standards, and how the MINE ritual is designed to support consistent, intentional skincare.
What is MINE?
MINE is a ritual-based skincare brand focused on certified toxin-free, fragrance-free formulations featuring Australian native botanicals and formulated in Korea.
What does “rituals, not routines” mean?
Our products are designed to work together as a structured system — from cleanse to activate to nourish — creating a cohesive approach to daily care.
Where is MINE based?
MINE operates internationally, with products formulated in Korea and inspired by Australian botanicals.
Do you offer subscriptions?
Yes. Selected products are available on a recurring subscription basis, which can be managed or canceled at any time through your account.
Are your products fragrance-free?
Yes. All MINE formulations are fragrance-free and developed with skin comfort in mind.
What does certified toxin-free mean?
Our products are formulated according to strict toxin-free standards, avoiding unnecessary additives and prioritizing essential, skin-supportive ingredients.
Can I use the products individually?
Yes. Each product can be used on its own, though they are designed to perform best as part of the complete ritual.
How often should I use the ELLIPSE device?
ELLIPSE is designed to be used three times per week for approximately five minutes per session.
Is the ELLIPSE device safe for everyone?
ELLIPSE should not be used by individuals with pacemakers, implanted electronic devices, epilepsy, or during pregnancy. Please consult your healthcare provider if unsure.
Shipping & Returns
Information about order processing, delivery timelines, and our return standards.
Where do you ship?
We ship internationally. Shipping rates and delivery times are calculated at checkout.
How long does processing take?
Orders are typically processed within 1–3 business days.
Can I return a product?
Unopened skincare products may be returned within the specified return window. Opened products cannot be returned due to hygiene standards.
What if my device is faulty?
If your ELLIPSE device arrives defective, please contact us within 7 days of delivery with supporting photos or video. Manufacturing defects are covered under the 1-year warranty.